FAQ
Frequently Asked Questions
General
The OSEL Signage is a versatile content management and display solution designed to streamline the management of digital signage, allowing users to operate and schedule content remotely.
To log in, visit the OSEL Signage portal and enter your registered email address and password. If you’re a first-time user, contact your administrator for credentials.
Yes, the OSEL Signage mobile app allows you to connect to PDUs via BLE, validate PDUs with the cloud, and manage basic display settings on the go.
Click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your inbox to reset your password.
The platform uses advanced encryption and secure protocols to ensure your content and data are protected at all times.
For technical assistance, reach out to our support team via the Help & Support section on the platform or email us at support@oselsignage.com.
Display
You can manage both Standard Displays and Active LED Displays. The platform supports single or multiple displays, based on your configuration.
The Monitoring feature provides real-time updates on the status of all connected displays, including whether they are active, online, or offline.
Display Grouping allows you to organize multiple displays into logical groups for easier management, such as by location or purpose.
To create a group:
- Go to the Display Management section.
- Select the Grouping tab.
- Create a new group and assign displays to it.
- Optionally, define a hierarchy for the group, such as parent and child groups.
- Simplifies content scheduling for multiple displays.
- Allows applying settings, layouts, and templates to grouped displays.
- Enables hierarchy-based reporting for granular insights.
- Enhances display monitoring and management.
Yes, content can be scheduled for an entire group, ensuring consistent content or layout across all displays in the group.
Media
You can upload content by navigating to the Content Management section. Accepted formats include images and videos. Simply select and drop your files or use the upload button.
Media Grouping allows you to organize your content library by creating folders or categories for media files, streamlining content management.
To create a group:
- Go to the Media Library section.
- Select Create Group or Folder.
- Name the group and add files by dragging and dropping or selecting them.
The Draft Media feature lets you save media files under review or pending approval, ensuring only finalized content is displayed.
To save media as a draft:
- Upload the file to the Media Library.
- Automatically saved under draft for admin approval.
Approved Media refers to content that has been reviewed, verified, and approved for use. Only approved media can be scheduled and displayed.
Navigate to the Drafts section, select the media file, and click Submit for Approval. Once approved, it will move to the Approved folder.
Layout
Layouts allow you to divide your display screen into multiple zones, each displaying different content simultaneously, such as images, videos, or live data feeds.
To create a layout:
- Go to the Layouts section.
- Choose a predefined layout or start from scratch.
- Define zones and assign content.
- Save and assign it to your display.
Yes, reports can be scheduled for automatic delivery to your email or team members. Set up the frequency (daily, weekly, or monthly) and recipients in the Report Settings.
Templates are pre-designed layouts with default zones and placeholders, customizable for your content, ensuring consistency.
Yes, templates are fully customizable. You can adjust zones, replace placeholders, and add widgets like clocks or weather updates.
Yes, unique layouts or templates can be assigned to individual displays or groups, allowing for location-specific content.
Use the Preview option to see how it will appear on-screen before assigning it to a display.
Save the layout under My Templates, add a name and description, and access it later in the Templates Library.
Schedule
Yes, use the Scheduler feature to specify the date and time for content display and assign it to your desired display.
An Emergency Schedule overrides current or planned content with critical information or alerts for urgent situations.
For scenarios like fire evacuation, severe weather alerts, or health warnings.
Go to Scheduling, select Emergency Schedule, upload content, choose displays, set the duration, and activate.
Yes, emergency content can be applied to specific displays or groups.
Current content is paused, emergency content takes priority, and regular schedules resume afterward.
An Emergency Schedule allows you to override the current or planned content on all displays (or selected displays) with critical information or alerts. This feature is designed for urgent situations where immediate communication is necessary, such as emergencies, warnings, or breaking updates.
You should use an Emergency Schedule for scenarios like:
- Fire evacuation instructions.
- Severe weather alerts.
- Critical system outages.
- Health or safety warnings.
To create an Emergency Schedule:
- Go to the Scheduling section on the dashboard.
- Select Emergency Schedule.
- Upload the emergency content (e.g., video, image, or text).
- Choose the displays or groups where the content should appear.
- Set the duration for the emergency override.
- Click Activate to push the schedule immediately.
Yes, you can choose to apply the emergency content to specific displays, display groups, or all displays in the system.
Current content is paused, emergency content takes priority, and regular schedules resume afterward.
Reports
- Content Playback Reports.
- Display Status Reports.
- Scheduling Reports.
- User Activity Reports.
- Media Usage Reports.
Navigate to the Reports section, select the report type, apply filters, and generate. Export as PDFs or Excel files.
Yes, set up the frequency and recipients in Report Settings for automatic delivery.
Yes, real-time data is available for reports like Display Status and Content Playback.
Users
Yes, centralized management allows control of displays across various locations from a single dashboard.
Reach out via the Help & Support section or email support@oselsignage.com.